Consumer Advice

Please find below information and links to some of the key insurance industry bodies, including links and information regarding Consumer Disputes procedures. Please select from the following:

IAA Compliments and Complaints Resolutions

• At Insurance Advisernet Australia we are committed to providing you with excellent customer service and quality products. If you believe that we have not delivered in a particular area we would like to hear your comments.  
• Complaints are an important part of maintaining and improving our standards. If you have any complaints regarding service or products, please contact the people who provided your initial service.  
• If your complaint is not resolved to your satisfaction or you do not wish to contact the people who provided your initial service, you can contact us using the following methods:

Contact Method	Description
Online	Complete the Client Advice form
Phone	*Free Call: 1300 366 085
Fax	Print off the Client Advice form and fax to 02 9954 1809
Mail	Print off the Client Advice form and mail to the following address: Insurance Advisernet Australia Pty Ltd Complaints Officer PO Box 633 North Sydney  NSW  2059

Financial Obmudsman Service (FOS)

• The Financial Ombudsman Service (FOS) is a free consumer national service which assists in resolving disputes between consumers and other financial service providers, inclusive of insurance brokers and insurance companies that are participating companies of the Service                                          
• For more information on how the FOS can assist please refer to FOS website for details                                          
• The FOS also monitor and report on the General Insurance Brokers Code of Practice and General Insurance Code of Practice 
• Insurance Advisernet Australia subscribe to FOS and are current participating members. 

 
National Insurance Brokers Association (NIBA)

• The National Insurance Brokers Association (NIBA) represents the interests of the insurance broking sector in Australia. All NIBA members must agree to abide by the NIBA Code of Conduct.
• Insurance Advisernet Australia is a Principal Member of NIBA

General Insurance Brokers Code of Practice

• The General Insurance Brokers Code of Practice (the Code) was developed by NIBA and is administered and monitored by the FOS.
• The intention of the Code is to promote good relationships between clients and insurance brokers and to promote efficiency in transactions via standards of good practice and services levels expected by members.
• As IAA is a principal member of NIBA and subscribe to FOS we are bound by and support the Code 

General Insurance Code of Practice

• The General Insurance Code of Practice (the Code) is administered and monitored by the FOS.
• The intent of the Code is to raise service standards for customers by setting out the minimum standards to be upheld by code adoptees
• Insurance Advisernet Australia where applicable has adopted and supports the Code

Insurance Council of Australia

• The body representing the interests of the Australian general insurance industry.

Australian Prudential Regulation Authority

• The prudential regulator of the Australian financial services industry.

Australian Securities and Investments Commission

• The enforcer and regulator of company and financial services laws to protect consumers, investors and creditors.