Claims Services

Being there for our clients at the time of a claim is probably the most important role your Insurance Advisernet Adviser can play. At times the claims process can be long and complex, but at Insurance Advisernet (IA) we work closely with our clients and insurer partners to make this process as simple and efficient as possible for you – ensuring you are back in business or on the road sooner! At IA, your adviser is there to guide our clients through the claims process. From lodgement of the claim, monitoring progress and negotiating with our insurer partners to ensure the best possible outcome for our clients. 

Insurance Advisernet: Our Claims Management Philosophy
  • Act fairly in the interests of our clients in the event of a claim
  • Assist our clients in the claims lodgement process through to finalisation of the claim
  • Assist our clients to understand overly complex policy interpretations
  • Assist our clients to reduce the cost and the number of claims through effective risk management strategies
  • Provide 24hr emergency claims assistance where required
In the event of a claim, we will:
  • Assist our clients in lodging claims and maintain communication every step of the way
  • Advocate and negotiate with insurer on behalf of our client to ensure they receive their full entitlements
  • Arrange for loss assessor to be appointed where required
  • Arrange expert consultants including legal and accounting services where needed
  • Arrange access to Risk Management services to assist in prevention or mitigation against future loss 
Emergency Claims

Insurance Advisernet is with you every step of the way. Call our 24/7 Emergency Claims Response Line on 1300 831 094.


Insurance Advisernet

Insurance Advisernet 24/7 Emergency Claims Response

Insurance Advisernet provides 24/7 emergency building services to ensure your property is safe and protected after an accident. The 24/7 service provides you with makesafe, restoration, blazing/shuttering and flooring services.

1300 831 094



O’Brien Glass with care

Glass Emergency? We recommend O’Briens Glass for all your glass repair and replacement needs. Hassle free insurance claims - Over 50 insurance brands use O’Briens as their preferred vehicle glass repair specialist.

1800 023 715

Easy-to-use online portal that’s available 24/7 from your mobile or desktop.


Download by clicking on your preferred app provider below. Don’t forget to insert your branch code when promted!

portal_hero Google_play aap-download

Key Partners

13 10 00
1800 023 387
13 480
1800 726 226
13 26 87
1300 888 073